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TNMHPO - Texas-New Mexico Hospice and Palliative Care Organization
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TNMHPO - Texas-New Mexico Hospice and Palliative Care Organization

Learn @ Lunch – Boosting CAHPS Scores, Market Share, and ROI through Patient and Family Experience

  • May 08, 2025
  • - May 08, 2025

Join Cara Abbott, CEO of Betterleave & Jerry Fenter, System Director of Spiritual Counselors at 

Learning Objectives:

  1. Meeting distributed families where they are: Discover how to support family caregivers using multiple modalities of communication without adding additional workload to your team.
  2. Uncovering real-time feedback: Explore methods to elevate CAHPS scores through targeted, real-time communication and actionable feedback, benefiting families and staff.
  3. Elevating referral partnerships for a sustainable future: Learn how leading organizations leverage reviews and testimonials to strengthen referral channels and grow online reviews.

$25.00

Are you a TNMHPO member? Don’t forget to log in before purchasing for the best price.

Not a member? Save up to 40-50% on events and workshops by becoming a member.

Read the TNMHPO refund policy here.

Thanks to Our Sponsors

Agenda and Details

Learn more about this event by downloading our brochure and agenda.

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"I first joined TNMHPO because the hospice I worked for was a member. I was immediately aware of the wonderful educational opportunities the organization offered. Over time, as I attended conferences and other events, I made wonderful friends, colleagues and the staff. It is a great place to put competitiveness aside and learn from each other and help each other, thereby helping patients and families I may never meet. I began submitting proposals to present at conferences and eventually joined the Education Committee, where I am still honored to serve."
Sandi H.
“We decided to be members many years ago in order to be more active in the hospice part of our industry. Since then we have made many lasting relationships with both hospice agencies and other companies in the hospice industry. We have gained a wealth of knowledge from the education conferences as well as from the amazing staff of Texas New Mexico Hospice & Palliative Care Organization.”
Crystal D.

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TNMHPO - Texas-New Mexico Hospice and Palliative Care Organization

1108 Lavaca, Suite 727
Austin, TX 78701

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© 2025 Texas New Mexico Hospice & Palliative Care Organization

Education Subscription

The TNMHPO Education Subscription is for agencies who wish to provide on-demand education for the entire staff. This subscription is an add-on to a TNMHPO membership and can’t be purchased separately.

A TNMHPO Membership Plus Education Subscription gives members of the Texas New Mexico Hospice & Palliative Care Organization unlimited access to all archived online education for the entire year.  You can provide training to your current staff and utilize these educational opportunities for new employee orientation.  There are courses for every discipline on your hospice team and continuing education units and proof of attendance for Administrators, Nurses, Social Workers, and LPCs.

The optional education subscription may only be used by staff of the joining hospice agency, not to train partners, affiliates or sister organization staff. If your hospice is part of a home health, then the home health division will need to pay its own dues and education. 

TNMHPO reserves the right to limit users if we feel the system is being misused.

  • Benefits
  • Over 100 recorded online training courses for all hospice disciplines
  • Eligible for Continuing Education Units
  • Customized certificates for CEUs
  • Available on-demand, on your schedule
  • Cost

The TNMHPO Education Subscription is 10% of your annual membership dues plus $650.  

  • How to Purchase

When purchasing your membership, select the “Education Subscription” option in the drop down on the membership product page. 

Already a member? Contact our team directly to upgrade your membership.

For questions regarding our education subscription or its offerings, contact our Director of Operations, Keith Parker, at 512-956-0875 (voice and text) or email at kparker@txnmhospice.org.